Meet the Workflow Builder

Take control of your operations with the Workflow Builder: a flexible, end-to-end solution that helps teams manage processes consistently, track progress, and stay compliant. Create, customize, and visualize workflows for better clarity, control, and efficiency.
What's new
:
→ The Workflows submenu has been renamed Operations
, and Automations are now called Workflows
. You can still create and customize automations as before (this update does not change your existing setups).
→ Organize workflows into stages
 and add descriptions
 for clarity.
→ View the status
and
stage progress
 of your workflows directly from the detail page of an Incident, Evidence, or resource. Completed workflows are also visible under a toggle.
→ A new “wait for” condition
 lets you pause a workflow until a specific event or update occurs. For example, in incident management, you can wait until an incident is acknowledged before moving to the next stage.
How this benefits you
:
→ Map workflows to your real processes, so they align with your business and regulatory requirements.
→ Drive operational consistency and efficiency across teams, reducing errors and manual handoffs while improving visibility.
→ Manage workflows end-to-end with confidence, tracking progress, dependencies, and outcomes across any process or incident.
For more details on the new workflow builder, check out this **Help Center article**.